Our Innovation Process
Client fills in the inquiry form with their requirements and our sales team gets in touch with them via email or telephone to discuss their project in detail. We fulfill the immediate requirements by devising an outsourcing strategy, after analyzing the components of their business that are ‘outsourceable’.
We then implement the detailed transition plan. To provide a proof of the concept, our execution team completes a pilot project and hands it over to the client for approval with ballpark estimation, measured on the basis of sample task accomplished.
PRICING & CONTRACTING
After receiving acceptance on the work as well as the costs, we send out proposal to client, facilitate client visits, finalize contracts and define service level agreements (SLAs).
The HR team deploys appropriate resources for the client’s project & arranges a preliminary training for them. After final selection, we begin the assignment. At all times, we ensure that the parameters of turnaround time, efficiency & quality are met.
PROJECT REPORTING & SUPPORT
A team leader or project supervisor is going to be in touch with the client using e-mail, telephone or instant messenger for day-to-day project tracking and feedback. We make sure that our clients always have control over the complete process of outsourcing.